The Little EngineThat Could!

I think I can…I think I can…persistence is sometimes a necessary character trait. For the past few months I attempted the role of a travel agent. In a last effort with RailEurope I was placed on hold 5 times with an approximate wait time of 48-70 minutes per wait. So how is it that I told the agent that there was a one day pass or that his discounted group rate was 25% higher? E-tickets printed. I think I can…I could…oh yes, first class comfort


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